IT Works™ Service Plan Comparison Chart
|
Description |
Basic |
Professional |
All Inclusive |
| Monthly
Cost |
Per PC |
$5 |
$10 |
|
| Per Server |
$50 |
$100 |
|
| On-site Scheduling
of a Technician |
2-3
days |
Within
24hrs |
Same Day |
| Labor Rate |
Normal Business hrs.
|
$80
per Hour |
$40
per ˝ Hour |
|
| "Overtime" hrs.
|
$100 |
$80 |
|
| |
| Remote Access
Technical Support |
n/a |
$20
per 15 min. |
Included |
| Free Server Support
Incidents |
1
per year |
2
per Server |
Unlimited |
| Free On-site Desktop
Support Incidents |
3
per year |
1
per PC |
Unlimited |
| Proactive Maintenance
Regiment |
|
Included |
Included |
24-7 Remote Server
Monitoring
• Server stability and performance
• Analysis of unusual events
• Daily back up monitoring |
|
Included |
Included
|
| Monitor Virus
Definition Updates |
|
Included |
Included |
| Windows Security
Update Mgmt. |
|
Included |
Included |
| User Administration |
|
Included |
Included |
| |
|
|
|
| Monitor Nightly
Backups |
|
Included |
Included |
| Totally Free Backup
Resolution |
|
Included |
Included |
| Quarterly Review
& Planning Meeting |
|
|
Included |
| Creation of Custom
Acceptable Use Policy |
|
|
Included |
| |
|
|
|
| |
|
|
|
| Unlimited Software
Upgrades* |
|
|
Included |
| |
|
|
|
| |
|
|
|
| Installation of
New Hardware & Software |
|
|
Included |
| |
|
|
|
| Vendor Liaison |
|
|
Included |
| Shopping and Ordering
Warranty Parts* |
|
|
Included |
| 100% No-Hassle
Guarantee |
|
|
Included |
